FAQs

Frequently Asked Questions (FAQs)

Shipping Information

Do you offer free shipping?

Yes! We offer FREE shipping on all orders within the United States.

What is your order processing time?

  • Orders are processed within 1-3 business days (Monday to Friday).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Overnight/Next Day Delivery: Orders must be placed by 5:00 PM CET to qualify.
  • Processing times begin once payment is verified.

What are the estimated delivery times?

  • Standard Delivery: 4-7 business days.
  • Total Delivery Time (including processing): 5-10 business days.
  • Shipments occur Monday through Friday.
  • Delivery times may vary due to weather conditions or carrier delays.

Which shipping carriers do you use?

We ship with DHL, FedEx, and UPS. For local deliveries, we may use the national postal service.

Order Changes & Cancellations

Can I change my delivery address after placing an order?

  • Address changes are allowed within 24 hours of placing an order.
  • Once an order is in transit, the address cannot be modified.
  • Contact us at support@levaio.com for address changes.

Can I cancel my order?

  • Orders can be canceled before they are dispatched.
  • If your order has already been shipped, refer to our refund policy.

Lost, Stolen, or Damaged Packages

What if my package is lost or stolen?

We are not responsible for lost or stolen packages. If you experience an issue:

  • Contact your shipping carrier.
  • Reach out to our customer support team for assistance.

What if my package arrives damaged?

  • If the parcel is damaged, reject it upon delivery and contact us immediately.
  • If it was delivered in your absence and is damaged, contact our customer support.

Levaio 30-Day Money-Back Guarantee

What is your return policy?

We offer a 30-day money-back guarantee. You can return a product if:

  • The item is unworn, unwashed, and unused.
  • It is returned in the original packaging.
  • A receipt or proof of purchase is provided.

How do I start a return?

  1. Contact Customer Service at support@levaio.com or call +1 307-243-8655 with your order number and reason for return.
  2. Receive Return Instructions from our team.
  3. Package Your Return securely, including all accessories and documentation.
  4. Print & Attach Shipping Label (provided by us).
  5. Ship the Package using the designated carrier.

Do I have to pay for return shipping?

  • No restocking fee.
  • No cost for defective products.
  • No cost for customer remorse returns.

How will I receive my refund?

  • Refunds are processed in USD ($).
  • Processing time: 14 days.
  • Refunds are issued to the original payment method within 10 days after approval.

What if I haven’t received my refund?

  • Check your bank account.
  • Contact your credit card issuer (processing delays may occur).
  • Contact your bank for further details.
  • If the issue persists, email us at support@levaio.com.

Do you replace defective items?

Yes! Defective items will be replaced with an identical item of the same size.

Contact Information: 

🛒Trade name: Levaio

📧Email: support@levaio.com

📞Phone: +1 307-243-8655

🏡Address: 5830 E 2nd St, Casper, WY 82609, United States